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General Policies

CONFIDENTIALITY

It is the policy of the CVMDL that all case records are confidential. Such records will be reported to the client/submitter and will not be made available to any other individual without proper written consent, except under subpoena by federal, state, or local investigative agencies.  Case records involving reportable diseases and state animal health programs will be reported to and made available to the State Veterinarian or, in the absence of the State Veterinarian, a designee of the Commissioner of the Connecticut Department of Agriculture.

CVMDL staff will not disclose a client’s name, address, or telephone number, billing information, gross necropsy findings, and related documentation, including serological or microbiological findings, ancillary or referral testing requests or results, histopathologic findings or results, morphologic or final diagnoses, as well as all photographs and/or radiographic images.

Results derived from testing performed at or on behalf of the CVMDL may be used for statistical surveillance of animal and/or human health. As part of this process, CVMDL provides health information to programs, which are part of state or federal entities engaged in the public health surveillance in compliance with state and federal laws. All reasonable efforts to keep personal information confidential and to not disclose personal identifiers will be made. While strictly maintaining client/submitter confidentiality, CVMDL and other state and federal entities may use the data to produce reports and publications. De-identified case histories, laboratory results, radiographs, tissue sections and organs or parts of organs may be used for educational purposes.

In the event that an animal or animals have been seized by a local or state agency, all case data, including phone messages, case histories, laboratory results, written reports, faxes, e-mails, radiographs and photos are reported or forwarded solely to the agency entrusted with care, custody, and control of said animal(s).

Any problems or concerns with the release of case and/or accession records which are not provided for in this statement will be referred to the Laboratory Director.

CLIENT ACCOUNTS AND BILLING

The veterinarian, pet owner, or third party requesting services is responsible for payment for laboratory services performed. Generally, the submitting veterinarian will be billed, except for specimens delivered to the laboratory directly by the owner or a third party, who may pay at the time of submission.

Fees may be periodically adjusted to reflect changes in labor and supply costs. Charges are itemized on the original statement issued by the University's Accounts Receivable office. Bills are generally sent to clients early in the month following the month during which testing was completed. The original bill consists of two parts: an invoice which should be returned with your payment, and a "Transaction Detail" which provides details of all tests and services provided. All payments are due upon receipt of the bill.
Payments should be made to the : University of Connecticut and mailed to:

Accounts Receivable,
Wilbur Cross Building

233 Glenbrook Road, Unit 4231
Storrs, CT 06269-2073.






 

 

We accept Discover, Mastercard and Visa card payments. To pay by credit card you need to call the lab directly at 860-486-3738.

If you have questions regarding your bill, please contact the CVMDL office at (860) 486-3738. Please refer to your assigned account number and date of the bill in any calls or correspondence relating to billing questions.

To ensure proper handling of account records, please notify the CVMDL immediately of any change in name of practice, address, phone number or fax number.

OUT-OF-STATE TEST FEES

Testing fees may vary between in-state (Connecticut) and out-of-state clients. Please refer to the "Test Schedule" section of this user guide, or contact the laboratory for details.