Resources

General Policies

CLIENT ACCOUNTS AND BILLING

The veterinarian, pet owner, or third party requesting services is responsible for payment for laboratory services performed. Generally, the submitting veterinarian will be billed, except for specimens delivered to the laboratory directly by the owner or a third party, who may pay at the time of submission.

Fees may be periodically adjusted to reflect changes in labor and supply costs. Charges are itemized on the original statement issued by the University's Accounts Receivable office. Bills are generally sent to clients early in the month following the month during which testing was completed. The original bill consists of two parts: an invoice which should be returned with your payment, and a "Transaction Detail" which provides details of all tests and services provided. All payments are due upon receipt of the bill. Payments should be made to the University of Connecticut and mailed to: Accounts Receivable, Box U-2073, University of Connecticut, Storrs, CT 06269-2073.

If you have questions regarding your bill, please contact the CVMDL office at (860) 486-3738. Please refer to your assigned account number and date of the bill in any calls or correspondence relating to billing questions.

To ensure proper handling of account records, please notify the CVMDL immediately of any change in name of practice, address, phone number or fax number.

OUT-OF-STATE TEST FEES

Testing fees may vary between in-state (Connecticut) and out-of-state clients. Please refer to the "Test Schedule" section of this user guide, or contact the laboratory for details.